System's remote diagnostics is an essential tool, which accompanies the Easy to Plate™ systems over their entire life-cycle.
With our remote diagnostics connection, we are able to monitor the health of your entire Easy to Plate™ system in near real time. It helps quickly and efficiently locating and correcting faulty behaviour of individual system's components.
All requests for Remote Diagnostics can be forwarded to Vianord as eServiceRequest, please note that requests received via email messages are no longer treated by the Technical Team.
Interactive Remote Diagnostics
Purposely positioned cameras, inside the Easy to Plate™ system, make remote diagnostics almost interactive circumventing the typical difficulties due to the physical separation of the Vianord expert from the platemaking system. The service engineers or even the user can execute supportive actions – such as opening panels and covers – while the Vianord expert reads out measurement values and precisely observes the behaviour of relevant systems components.
Complementary to onsite visits
It has to be considered that in certain cases field engineers can only localise simple breakdowns or simple system's errors. As a mater of fact, experience demonstrated that in certain cases, it may not be possible for the field service engineer to find the cause of an error locally without the support of an expert; i.e. a field service engineer can only make a part of the diagnostics potentially available as they cannot investigate parts reserved to development or manufacturing.
With this tool, Vianord experts can now access the Easy to Plate™ system directly and interactively, and can then examine the components and precisely determine the cause of a problem. We have demonstration that in some instances, this is the only way to accomplish a quick and cost-efficient repair when a complex problem exists.
That is why, if a complex or an unexpected problem occurs in the field, the help of the experts is needed to access development-specific information or functions. It has to be noted that the remote diagnostic tests differ considerably from what can be done locally by a field engineer as the Vianord experts have access capabilities which, being based on very different parameters, go well beyond what can be done locally.